Shipping Policy

At Cristal Couture, we are committed to delivering your order safely and efficiently. Please read the following shipping information before placing your order.

1. Shipping Availability

We currently provide shipping across India to serviceable locations.

Orders are delivered to the shipping address provided by the customer during checkout. Please ensure that your address, contact number, and PIN code are entered correctly.

2. Order Processing

Orders are processed after successful order confirmation and payment.

Processing time may vary depending on product availability, order volume, and other operational factors. Orders containing special or made-to-order requirements may require additional processing time.

3. Delivery Time

The estimated delivery timeline will be displayed or communicated at the time of purchase and may vary depending on the delivery location and courier service.

Delivery timelines are estimates and may be affected by factors such as courier delays, weather conditions, public holidays, festivals, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any applicable free-shipping offer will be subject to the terms and conditions of the respective promotion.

5. Order Tracking

Once your order has been shipped, tracking information may be shared through your registered mobile number or email address.

You can use the provided tracking details to check the status of your shipment.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

Please ensure that someone is available to receive the package and that your contact details remain reachable.

7. Incorrect or Incomplete Address

Cristal Couture is not responsible for delivery delays or additional charges caused by an incorrect, incomplete, or incorrectly entered shipping address or contact information.

Please carefully verify your details before completing your order.

8. Delayed or Lost Shipments

While we work with reliable delivery partners, unexpected delays may occasionally occur due to circumstances beyond our control.

If your shipment appears significantly delayed or is reported as lost, please contact our customer support team with your order details. We will coordinate with the courier partner and assist you accordingly.

9. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and product before discarding any packaging material, as these may be required to investigate the issue.

10. Contact Us

For questions regarding shipping or your order, please contact our customer support team through the contact details provided on our Contact Us page.

Cristal Couture
Cristal Creations

Address: Shop-04, Naresh Empire, Om Shanti Chowk, Indralok Phase-3, Opp. Anmol Jeweller, Bhayandar East – 401105, Thane, Maharashtra

Email: swatiwork2679@gmail.com
Phone: +91 93722 94369
Elegant Ethnic Wear for Every Occasion