FAQs

Cristal Couture is an ethnic fashion brand offering elegant Indian wear, including 3-Piece Suits, Palazzo Suits, Cord Sets, Sharara Suits, Gowns, and other curated ethnic ensembles.

Choose your preferred product, select the available size or variant, add it to your cart, and complete the checkout process using the available payment options.

Sizes vary depending on the product. Please check the available size options and refer to our Size Guide before placing your order.

We accept the payment methods available at checkout, which may include UPI, credit cards, debit cards, net banking, and other supported payment options.

Cash on Delivery availability may vary depending on the product and delivery location. Available options will be displayed during checkout.

Yes, we provide delivery to serviceable locations across India. Shipping charges and estimated delivery timelines will be shown during checkout.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

Once your order has been shipped, tracking details will be shared through the contact information provided during checkout.

Order cancellation or modification depends on the order status. Please contact our customer support team as soon as possible after placing your order.

Returns and exchanges are subject to our Return & Exchange Policy and the eligibility conditions mentioned on our website.

Please contact us as soon as possible after delivery with your order number and clear photographs of the product and packaging. Our team will review the issue and assist you according to our policy.

Yes. Colours may appear slightly different due to photography lighting, screen settings, and individual device displays.

You can contact us through our Contact Us page, WhatsApp, or the customer support details provided on our website.