Return & Refund Policy

At Cristal Couture, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us within the specified time period so that we can assist you according to the terms below.

1. Return & Exchange Eligibility

Return or exchange requests may be accepted only if the product meets the applicable eligibility conditions.

The product must be:

• Unused and unworn
• Unwashed and free from any fragrance, stains, or marks
• Returned in its original condition
• Returned with all original tags, packaging, and accessories intact
• Accompanied by the original order details or order number
• Supported by a clear product opening/unboxing video recorded at the time of receiving the package

Products that do not meet these conditions may not be eligible for return or exchange.

2. Return Request Period

Return or exchange requests must be raised within 24 hours of receiving the product.

Please contact our customer support team within this period if you face any issue with your order.

Requests received after 24 hours may not be eligible for return or exchange.

3. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To process your request, you must provide:

• A complete opening/unboxing video recorded from the beginning, without cuts or edits
• Clear photographs of the damaged or defective area
• Full-length photographs of the complete dress/product, clearly showing the entire item
• Order number
• Clear photographs of the packaging
• A brief description of the issue

Important: An opening/unboxing video and clear images of the complete product are mandatory for damage, defect, or incorrect-product claims.

Our team will review the submitted information and provide the appropriate resolution based on the circumstances and applicable policy.

4. Non-Returnable Products

Certain products may not be eligible for return or exchange, including:

• Products specifically marked as non-returnable
• Sale or clearance products, where applicable
• Products that have been used or worn
• Products that have been washed
• Products that have been altered or damaged after delivery
• Products returned without original tags or packaging
• Products that do not meet the return eligibility requirements

5. Size Exchange

Size exchanges may be available depending on product availability and the applicable exchange conditions.

Customers are advised to carefully check the available size options and size chart before placing an order.

An exchange cannot be guaranteed if the requested size is unavailable.

6. Refunds

Once an eligible return is received and inspected, we will notify you regarding the approval or rejection of the refund.

If the refund is approved, it will be processed through the applicable payment method or refund process.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or financial institution.

7. Shipping Charges

Original shipping charges, if applicable, may not be refundable unless the return is approved due to a damaged, defective, or incorrect product, subject to our review.

Return shipping charges, if applicable, may depend on the reason for the return and the applicable policy.

8. Exchange Process

If an exchange is approved, the replacement product will be subject to availability.

If the requested replacement size, colour, or product is unavailable, an alternative resolution may be offered according to our policy.

9. Product Inspection

All returned products are subject to inspection before a return, exchange, or refund is approved.

Cristal Couture reserves the right to reject a return or exchange request if the product does not meet the required eligibility conditions.

10. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with your order details.

Contact Details

Cristal Creations

Address: Shop-04, Naresh Empire, Om Shanti Chowk, Indralok Phase-3, Opp. Anmol Jeweller, Bhayandar East – 401105, Thane, Maharashtra

Email: swatiwork2679@gmail.com
Phone: +91 93722 94369

Please include your order number, complete product details, and a description of the issue when contacting us.

11. Important Claim Requirement

For any claim relating to a damaged, defective, missing, or incorrect product, customers must retain the original packaging and provide the required complete, unedited opening/unboxing video along with clear photographs of the complete product.

Failure to provide the required evidence may affect the eligibility of the return, exchange, or refund request.

12. Policy Updates

Cristal Couture reserves the right to update or modify this Return & Refund Policy when required. Any changes will be published on this page.

Last Updated: September 2026

Cristal Couture
Elegant Ethnic Wear for Every Occasion